(CCMA) – Commission for Conciliation, Mediation and Arbitration
National Office
Ref: CCA11-23
Post level: 09
The National Office has a vacancy for a Call Centre Agent.
Purpose:
To provide advice and assistance on current Labour Legislation to the public in line with the appropriate CCMA processing procedures, guidelines and legislation.
Key Performance Areas (Include but not limited to):
• Telephonic advice to users
• Advice related to case queries
• Capturing Information on CMS (Case Management System)
• Customer Service Delivery
• Self-Development
Key Requirements:
• Appropriate Diploma or equivalent
• 2 – 3 years’ experience in the labour law environment
• Knowledge of Case Management System
• Knowledge of Microsoft Office Suite, specifically MS Teams
• Knowledge on Labour Law
• CCMA institutional knowledge
Proficient in Languages: English, Sesotho and IsiZulu
V A C A N C Y B U L L E T I N
People with disabilities are encouraged to apply.
Closing date: 01 December 2023
To respond in confidence, please send your detailed CV, copies of your qualifications, and a covering letter disclosing information that will assist the panel in considering your application to: recruitment@ccma.org.za
“When responding to the advert please ensure that the position reference Ref: CCA11-23 is quoted first on the subject line, as is. And that the application is sent to the email address contained herein. Failure to observe this protocol may result in your application being disqualified.”